PRIVACY

PRIVACY

Privacy matters but it can be confusing. This page explains our approach to privacy on all our Techie Support websites and how it affects you.

Short version

    We collect anonymous statistics about your visit, like which of our pages you viewed.

    Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.

    If you sign up with us we take great care to keep your information safe and we’ll never share it with others without your express permission.

    We never share your data with 3rd parties except to help us deliver our own services.

These are just the key points. If you need detail, keep reading.



Measuring our visitors

We measure visitors to our website using GoSquared. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

You can learn more about GoSquared below:

" This website uses web analysis services provided by Go Squared Ltd. ("GoSquared").

GoSquared's services uses cookies, text files that are stored on your computer and which enable an analysis of your use of this website. The information generated by the cookie about your use of this website (including your IP address) are transmitted to GoSquared (which may use data repositories outside of the European Economic Area (EEA) such as the United States of America), where it is then stored for us.

We control how the information collected about you is used. GoSquared will use it on our behalf to evaluate your use of this website and report to us about this website's operations. GoSquared may provide it to third parties if needs be, for example, in order to comply with the law or to third parties processing that information on behalf of GoSquared. GoSquared may also use the information we provide to look up publicly-available contact and social data related to you, so as to enable us to enhance your experience of this website. For more information on GoSquared's practices and policies, please see https://www.gosquared.com/legal/

If you wish to restrict or block cookies you can do this through your browser settings - the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of this website.

By using this website, you consent to the processing of the data captured relating to your use of the website by us (and by GoSquared acting on our behalf) in the manner and for the purposes described above, as may be supplemented by our privacy policy. "



Facebook, Twitter and other social networks

These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.

To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.

Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.



If you sign up for a service

When you sign up for any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.

We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.

We also log account and transaction history for accounting purposes, and to monitor our business activities.



Live Chat

We use Olark - Live Chat to communicate with our clients via our website.

For more information on Olarks Terms of Service, please see: https://www.olark.com/tos



Emails

We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.

We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.



Online payment

We use Stripe as our payment providers to bill for our products online. Stripe will have access to your personal and payment information. Techie Support themselves do not ever have any access to your credit card details.

We share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website.



Security

Techie Support take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

Use of SSL encryption for sensitive data

Hardware stored in secured datacentres behind firewalls

All access to information restricted by password and/or secure key

Restrictions to what information can be accessed via any location

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Of course you are responsible for keeping your password and user details confidential. Nobody at Techie Support will ever ask you for your password, so please don’t trust anybody asking you for it.



Updates to this policy

We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.



Any questions?

If you have any questions about this privacy policy or your personal data, please write to us by email to [email protected] or by post to Techie Support Ltd, Unit 24, Basepoint Business Centre, Yeoford Way, Marsh Barton Trading Estate, EXETER, Devon, EX2 8LB, United Kingdom.